It seemed simple enough.
He writes, laughing bitterly.
I’m just going to call Comcast and cancel my service, and
have them pick up my equipment, because, hey – I’m moving. And they don’t offer service at my new
address.
Easy peasy. So I
called them, and the cust. Service (he laughs bitterly again at that title)
rep. was very helpful. Of course we’ll
take care of that sir. But it’ll be
$200 dollars for tech. to come out to your house to pick up the equipment, as
it’ll be considered a service call.
WTF? Ok… Option B was drive 55 blocks into dodgy part
of S. Chicago when I didn’t have time to do so, and drop them off….
Option C – We’ll be happy to send you a kit sir, with box
and pre-paid postage labels, and you can just drop everything off at UPS. SWEET!!!
Until the kit never shows up. And I end up driving all my equipment to the
new house.
Only to find that the nearest Comcast location is 30
miles away.
My phone rings on Saturday, June 21. Why, it’s… COMCAST! A
service guy. Seems he saw my for sale
sign on the old house, and wanted to know if we were transferring service, or
if we would like them to come pick up the equipment. Told him I tried to schedule that, but
balked at the $200 price tag.
“$200? No sir, we don’t
charge for picking up our equipment.”
And he offered to come by the old house, where no one was living at the
time, and pick it up…. Nope. But hey, could you find out what happened
to my “kit”? No sir, not my job. Call customer service…
Yesterday, I received a terse, automated, text message on my
phone.
“We want our shit back, please give it to us”. Or something close to that.
So I call customer service (he continues to laugh bitterly
at this designation).
Sergio was not very customer service-y. “Your account’s closed sir, so I can’t see
notes on what may or may not have been offered to you.” No problem, just send me the #$$% kit.
“Oh, I can’t do that, because your account’s closed, and you’ve
changed addresses.”
Huh?
“We can only send those to the billing address, prior to the
account closing.”
“So, y’all did the job halfway with my initial phone call,
and are refusing to fix your eror?”
F*ck that, put a supervisor on the line, please.
Sergio became snide, told me I could wait 20 minutes to talk
to one, but he guaranteed me that they’d give me the same answer. And he was smirking, I could it tell, even over the phone.
Options?
Drive to Battle Creek
Go on-line and print out labels and mail our stuff back to
us.
At least I spent 20+ minutes of my life finding this out, time I will never get back...
So I attempted to print out labels this morning, only to find that…. I
can’t print out labels, because my account’s closed and I’ve changed
addresses.
(Note to self, if I ever meet Sergio, I will have to beat him severely, while smirking)
So I find a # to the Battle Creek location, and… I’m on the phone
with customer service call center again.
Please tell me what the problem is sir.
Your rude unhelpful customer service folks are the problem.
Ok, let me transfer you to customer service.
“Wait, wait! Just
please, PLEASE provide for the phone # to the Battle Creek location. A # that
will actually be answered by someone there.”
“What’s your last name again sir, so that I can pull up your
account?”
It doesn’t
matter!!!!!!!! A phone number!!! That’s it!!!!!!
Finally, after 17 minutes of being put on hold and explaining everything to her again in hopes that she might help, only to be assured that she could not, She coughed up the #.
So, 4-5 lengthy phone conversations, bad information regarding equipment pick up, half-completed account closing, No kits, rude dooshbags name Sergio... 2.5 weeks of playing silly buggers, and the net result is feeling good about getting a non 800#.
Which I dialed, relieved to be done with them. The battle creek office will answer, I can
verify that they’ll take the equipment, I won’t waste a huge trip, and I’ll be
done with them all! Yay!!!!!!
“Habitat!”
huh?
“Is this comcast?”
“No, this is Habitat, you must have the wrong#.”
Of course I do.
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